Refunds Policy

Data Dukan shall process a refund, when a valid authorization and presentment was previously processed and the Users subsequently either cancelled the transaction or returns the goods, or wishes to refund the amount in cases of services not rendered, or to rectify any transaction processing error, or services/goods is not delivered within prescribed period of your completion of the transaction, then you may inform us by sending an email to our email address mentioned on the Contact Us page, containing the complete details of the said disputed transactions such as date, time, order/transaction numbers, account number etc..

For processing a refund, the users shall present a refund request to Data Dukan along with all the required detail to identify the previously authorized and settled transaction and Data Dukan shall process the refund within 5 (Five) working days from the date the refund request is received. The refund request must describe the failed / returned / rejected / cancelled transactions or merchandise were returned, services cancelled or adjustment made.

The funds have to be credited back to the same source from where these were received, and not by cash or any other mode. In case of any users’ complaint regarding non- refund for failed transactions and/or non-credit for successful transactions shall be dealt by the Bank. Any complaint about credit not being given to Users should be dealt with conclusively and bilaterally by the remitting and beneficiary banks as per its Policy.

Note: Data Dukan is not responsible for any wrong purchase or fund transfers in an incorrect bank account or any unauthorised payment by users. You are sole responsible for the accuracy, authenticity of information pertaining to the goods/services or the payment credentials while using the Data Dukan Services.


  1. We reserve the right to modify or terminate the Data Dukan Services at any time, without notice, and we will not be liable to you as a result of any such action.
  2. Data Dukan shall have the right to assign/transfer these presents to any third party including its holding company, subsidiaries, affiliates, associates group companies.
  3. This Agreement constitute the entire Agreement between Merchant and the Data Dukan pertaining to the subject matter hereof and supersedes in their entirety all written or oral agreements between the parties.
  4. The Parties to this Agreement are independent contractors and nothing in this Agreement shall make them joint ventures, partners, employees, agents, associates, affiliates or other representatives of the other party hereto.
  5. To the maximum extent permitted by law, you waive, release, discharge and hold harmless Data Dukan, its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the Platform/ DATA DUKAN Services.
  6. If any provision of this Agreement is determined to be unenforceable for any reason, then the remaining provisions hereof shall remain unaffected and in full force and effect.
  7. No variation or amendment to this Agreement shall bind either party unless made in writing and signed by the duly authorized persons/officers of both the parties.
  8. In this Agreement and unless otherwise stated, “we”, “us” or “our” refers collectively to the Data Dukan and its subsidiaries, affiliates, directors, officers, employees, agents and contractors.